Account Onboarding Associate
Stablecoin rails for real-world payments.
Maintainer signals as of 9/25/2026
Projects
About StraitsX
StraitsX is a Singapore-headquartered provider of regulated stablecoin and digital-payment infrastructure. It issues fiat-backed stablecoins including XSGD, XUSD, and XIDR, and provides settlement, wallet, dedicated virtual accounts, card issuance, QR-payment connectivity, OTC trading, and API services.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will guide clients through account onboarding from initial engagement to account activation. You will coordinate documentation and requirements with internal stakeholders, resolve issues, maintain compliance, track onboarding performance, and improve workflows and client experiences.
Requirements
- 1–2 years of experience in banking, financial services, fintech, payments, or Web3
- Experience in corporate client onboarding, Know Your Customer, or account operations preferred
- Client experience and issue-resolution skills
- Interpersonal, stakeholder management, and client communication skills
- Organizational skills and ability to manage multiple onboarding cases accurately and compliantly
- Data-driven operational improvement skills
- Written and verbal English proficiency
- Familiarity with CRM platforms and onboarding tools
- HubSpot experience is an advantage
- Bahasa Indonesia or Mandarin proficiency is an advantage
Responsibilities
- Serve as the primary point of contact for clients throughout onboarding
- Coordinate documentation and requirements with Sales, Compliance, Legal, and Account Operations
- Facilitate compliant onboarding activities under internal policies and regulatory requirements
- Streamline onboarding workflows and reduce turnaround times
- Track onboarding metrics, maintain records, and meet service-level agreements
- Gather client feedback and recommend process, system, and product improvements