Solutions Engineer
Vapi is a developer platform for building, deploying, and improving voice AI agents.
San Francisco, United States
Funding history
About Vapi
Vapi provides voice-agent infrastructure and orchestration across transcription, language models, and text-to-speech, including telephony, real-time monitoring, scaling, and conversation-flow tooling.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead the technical side of enterprise sales engagements from discovery through go-live. You will build customer-specific demos and integrations, design POCs, answer technical questions, document reusable integration patterns, and share recurring product gaps with engineering and product.
Requirements
- 4+ years in a technical customer-facing role such as pre-sales engineering, solutions architecture, or customer engineering
- Ability to write code, build integrations, read API responses, and debug issues
- Experience with voice, telephony, or contact-center infrastructure
- Knowledge of SIP, Twilio, Genesys, Five9, or similar systems
- Ability to communicate with engineers and executives
- Experience with technical sales, discovery, architecture, POCs, and objection handling
Responsibilities
- Learn the product, customer use cases, sales motion, and technical objections
- Conduct technical discovery and demos for enterprise deals
- Partner with account executives on account strategy
- Build customer-specific demos and design POCs
- Answer technical questions and support customers through go-live
- Document integration patterns and common objections
- Share recurring product gaps with engineering and product
Benefits
- Equity ownership
- Medical, dental, and vision coverage
- Quarterly off-sites
- Flexible time off
- Catered meals
- Transportation
- Gym