Solutions Engineer
BitGo provides institutional-grade digital asset custody, wallets, staking, trading, and settlement services through regulated infrastructure and qualified custodians.
Projects
About BitGo
BitGo delivers digital asset infrastructure including qualified custody from regulated trust companies, multi-signature wallet technology, institutional staking services, prime brokerage trading and lending, and real-time settlement through the Go Network platform.
Skills
About the Role
You will lead technical and product demos through the pre and post sales cycles, driving technical workshops, solution architecture, implementation guidance, and presentations to executive sponsors. You will manage continuous client relationships by understanding their business requirements, expectations, and technical support needs. You will collaborate with Executive Directors, Product Management, and Engineering Teams, contributing to the development of new product features, and act as a client advocate by providing valuable feedback to internal teams. You will clearly communicate client requirements to the Sales Team and use your strong technical skills to explain APIs and create compelling technical demos.
Requirements
- Bachelor's or Master's degree in Computer Science, Engineering, Programming, or a related accreditation
- 5+ years in a client-facing and/or technical role (Solutions Engineer, Sales Engineer, Solutions Architect, Integration Engineer, Implementation Manager, Technical Account Manager, Customer Success Manager, or similar)
- 5+ years experience in blockchain, cryptocurrencies, financial services, banking, payments, and trading
- Prior experience in both pre-sales and/or post-sales capacities
- Proven ability to lead and manage client engagements and projects
- Experience collaborating with Subject Matter Experts (SMEs) on RFIs, RFPs, and technical proposals
- Demonstrated understanding of web services and applications, PaaS, SaaS, APIs, and SDKs
- Development experience with Javascript, Typescript, Python, and other web-based technologies/stacks
- Exceptional professionalism, highly regarded by clients and colleagues
- Clear and effective verbal and written communication and comprehension
- Strong ability to self-manage and exercise professional judgment
- Proficiency in English, written and spoken
- Proficiency in Mandarin, Japanese or Korean a plus
Responsibilities
- Lead technical and product demos through the pre and post sales cycles
- Drive technical workshops, solution architecture, implementation guidance, and presentations to Executive sponsors
- Manage continuous client relationships by understanding their business requirements, expectations, and technical support needs
- Collaborate with Executive Directors, Product Management and Engineering Teams on the development of new product features
- Act as a client advocate, providing valuable feedback to internal teams
- Communicate client requirements clearly to the Sales Team for their sales calls
- Explain APIs and create compelling technical demos
Benefits
- Competitive salary
