Solutions Architect Infrastructure
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will discover and design deployment solutions with Account Executives, translating customer infrastructure environments into integration strategies. You will design containerization, cloud function, and infrastructure architectures, then create reusable pre-sales processes, deployment playbooks, and reference architectures.
Requirements
- 8-10+ years of experience in customer-facing technical roles focused on infrastructure and deployment
- Fluency in Docker, Kubernetes, GCP Cloud Functions, Cloud Run, and AWS architecture patterns
- Ability to navigate ambiguous technical conversations with enterprise customers
- Ability to translate infrastructure requirements into deployment strategies for diverse stakeholders
Responsibilities
- Partner with Account Executives to discover, qualify, and design deployment solutions
- Translate customer infrastructure environments into integration and deployment strategies
- Design containerization, cloud function, and infrastructure architectures
- Establish scalable pre-sales processes, deployment playbooks, and reference architectures
Benefits
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily office lunches and snacks
- Flexible vacation policy