Account Manager
Runpod is an AI developer cloud providing GPU compute, serverless inference, Pods, and clusters for building, training, fine-tuning, deploying, and scaling AI workloads.
Funding history
Investors
About Runpod
Runpod Inc. operates a globally distributed GPU cloud platform for AI developers, offering on-demand GPU infrastructure and serverless services across the AI development lifecycle.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage relationships with existing customer accounts, monitor account health, and identify renewal, upsell, and cross-sell opportunities. You will conduct business reviews, develop account plans and forecasts, coordinate issue resolution with internal teams, manage contracts and escalations, maintain CRM data, and periodically travel to customers or industry events.
Requirements
- 2–5 years of experience in account management, customer success, or post-sales roles
- Technical acumen to engage developers and executives
- Stakeholder management skills
- Knowledge of churn, usage, ARR/MRR, and net revenue retention metrics
- Ability to analyze usage data and make recommendations
- Communication and presentation skills
- Proficiency with CRM and analytics tools
- Successful completion of a background check
Responsibilities
- Serve as the main contact for a portfolio of existing accounts
- Monitor account health and intervene proactively
- Drive renewals, upsells, and cross-sells
- Conduct business reviews with clients
- Coordinate with Product, Engineering, and Support to resolve issues and remove blockers
- Build account plans, forecasts, and growth strategies
- Track and report account metrics
- Handle contract renewals, negotiations, and escalations
- Maintain CRM data
- Assist with onboarding or client transitions
- Travel periodically to customers and industry events
Benefits
- Equity through stock options
- Medical, dental, and vision plans
- Flexible PTO
- Remote-work-first arrangement
- Home office and equipment stipend