Service Desk III
Crusoe is an AI infrastructure company that designs, builds, and operates AI data centers and a cloud platform. It provides managed AI services, GPU compute, model fine-tuning and inference, and infrastructure operations for organizations building and deploying AI workloads.
Maintainer signals as of 8/20/2026
Funding history
Projects
About Crusoe
Crusoe, the AI factory company, provides Crusoe Cloud and Crusoe Intelligence Foundry for AI development and production. Its offerings include managed inference, serverless fine-tuning, high-performance NVIDIA and AMD compute, accelerated storage, RDMA networking, managed Kubernetes and Slurm, and operations tooling. The company also designs, builds, and operates modular AI data-center infrastructure using an energy-first approach, serving customers that need scalable training, inference, and AI platform infrastructure.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will troubleshoot and resolve technical issues across networks, infrastructure, SaaS applications, servers, and file shares. You will administer cloud identity, MDM, and MDR/XDR tools, own complex issues through resolution, document outcomes, partner with teams and vendors, and lead technology rollouts and system upgrades.
Requirements
- Strong background in cloud identity management platforms including SSO, SAML 2.0, and MFA
- Hands-on experience with Google MDM, Kandji, or Intune
- Experience administering and troubleshooting Windows, macOS, and Linux systems
- Familiarity with Sophos XDR, CrowdStrike, or Huntress
- Proficiency with ticketing systems, IT documentation platforms, and SaaS management
- Experience leading project-oriented initiatives end to end
- Strong written, oral, and interpersonal communication skills
- Ability to pass a background check
- Bachelor’s degree or equivalent experience with 6+ years of IT systems experience
Responsibilities
- Troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications
- Partner with cross-functional teams and external vendors to improve system performance and user support
- Own complex issues from initial report through resolution
- Document issue outcomes and drive system improvements
- Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools
- Lead technology rollouts and system upgrades
Benefits
- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off
- Paid holidays
- Leave of absence programs
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance
- Short-term disability insurance
- Long-term disability insurance
- Professional development
- Tuition reimbursement
- Mental health and wellness support
- Commuter benefits
- Cell phone stipend
- 401(k) retirement plan with company match up to 4% of salary
- Volunteer time off
- Global travel insurance and emergency assistance
- Daily meals allowance
- Additional location-specific perks and programs
