Customer Support Analyst
Allium is a blockchain data platform that delivers historical and real-time data from multiple chains to enterprise teams for analytics and accounting.
Maintainer signals as of 8/12/2026
Funding history
Projects
About Allium
Allium serves enterprise teams with auditable, normalized blockchain data accessible through no-code Explorer, warehouse integrations (Snowflake, Databricks, BigQuery), and real-time Developer APIs. The platform supports event-driven pipelines via Kafka and Pub/Sub, with AI-assisted SQL and MCP agent integration for advanced workflows. Its infrastructure approach enables teams to query and analyze data from multiple blockchains without managing raw blockchain nodes.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations, and Kafka. You map issues to data tables, documentation, and delivery mechanisms; diagnose source-system problems; optimize performance; investigate bugs with engineering; build troubleshooting tools; write documentation; prioritize incidents against SLAs; and translate customer pain points into product insights.
Requirements
- Fluency in AI tools and modern AI practices
- Fluency in SQL
- Experience providing technical support for a SaaS or data product
- Working knowledge of blockchain data primitives across Solana and EVM chains
- Familiarity with APIs, data connectors, and ETL tools
- Scripting or automation experience with Python, Bash, or similar languages
- Understanding of Linux environments and command-line tools
- Excellent communication and documentation skills
- Ability to work independently and take ownership of issues from report to resolution
Responsibilities
- Troubleshoot and resolve customer issues involving SQL queries, data pipelines, API integrations, and Kafka
- Map customer issues to data tables, documentation, delivery mechanisms, and integration patterns
- Diagnose problems in Snowflake, BigQuery, Postgres, and other data sources
- Optimize data-source performance
- Collaborate with engineering to investigate bugs and ship fixes
- Develop internal troubleshooting tools and scripts
- Write customer and internal documentation
- Translate customer pain points into actionable product insights
- Participate in daily issue and improvement syncs
- Build an AI-native support system
- Triage and prioritize incoming issues against customer SLAs
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- Stock option grant
- Flexible paid time off
- 401(k) plan