Technical Support Engineer
Adyen is a Dutch financial technology company providing global payment acceptance.
Projects
About Adyen
Adyen N.V. operates a unified financial technology platform for businesses. Its services cover online, in-person, and in-app payments; acquiring; payment methods; risk and authentication; platforms and marketplaces; payouts; card issuing; business accounts; capital; and liquidity management.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will be a primary technical contact for merchants in Singapore and globally via email, phone and other channels. You will troubleshoot complex API, integration and payment processing issues with Engineering and Product, advise on best practices, gather merchant feedback to influence product improvements, and help improve global support processes and documentation.
Requirements
- Experience in Technical Support, Technical Solutions, Solutions Engineering, or similar customer-facing technical role
- Experience supporting APIs, web technologies, and software integrations
- Ability to analyse logs, debug issues, and identify root causes
- Scripting or programming experience (e.g. SQL, JavaScript, Python, Java)
- Ability to prioritise multiple issues
- Experience in payments, fintech, e-commerce, or SaaS highly desirable
Responsibilities
- Act as primary technical contact for merchants via email, phone, and other channels
- Troubleshoot complex API, integration, and payment processing issues
- Advise merchants on implementation best practices and payment setup optimisation
- Build trusted relationships with merchants
- Partner with Account Managers, Implementation Engineers, Product, Engineering, Commercial, and Operations
- Gather merchant feedback to influence product improvements
- Collaborate with Technical Support teams across APAC and globally
- Improve global support processes and documentation
- Own merchant issues end to end
