IT Support
NAGA is a social trading and fintech platform operated by NAGA Capital Ltd and part of The NAGA Group AG. It provides web and mobile trading tools, copy trading, and access to CFDs across stocks, forex, indices, commodities, ETFs, bonds, and crypto.
Maintainer signals as of 8/14/2026
Funding history
Investors
About NAGA
NAGA is a trading platform combining social-network features with access to more than 4,000 tradable assets. Its NAGA Trader web and mobile applications offer CFDs on stocks, forex, indices, commodities, ETFs, bonds, and crypto, alongside charting, market-analysis tools, educational resources, risk-management orders, and TradingView and Trading Central integrations. Its Autocopy feature enables users to follow and copy other traders’ activity. The site identifies NAGA Capital Ltd as the website operator and states that NAGA is a trademark of publicly listed German fintech company The NAGA Group AG.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will supervise IT support operations, maintain computers and network infrastructure, manage tickets and service levels, administer user accounts, install and configure IT equipment, provide Tier 1 and Tier 2 support, troubleshoot technical issues, document service standards, and guide and evaluate team members.
Requirements
- 3+ years in IT technical support, including 1–2 years leading or supervising a team
- Strong knowledge of hardware, LAN/WAN networking, Wi-Fi, and IT peripherals
- Hands-on Tier 1 and Tier 2 support experience in a live production environment
- Experience with ticketing systems and SLA management
- Experience with user account provisioning and onboarding and offboarding
- Ability to lead, mentor, and evaluate team members
- Strong remote and on-site troubleshooting skills
- Excellent communication skills
- Ability to work across multiple office locations
- Fluent English
Responsibilities
- Supervise day-to-day IT Tech Support operations
- Ensure IT support operations across group locations
- Maintain computers, network infrastructure, and IT equipment
- Monitor the ticketing system and prioritize support requests according to severity and SLA
- Manage user accounts, access rights, and system subscriptions
- Install and configure hardware, software, printers, IP cameras, Wi-Fi access points, and IT peripherals
- Provide Tier 1 and Tier 2 technical support
- Perform on-site and remote troubleshooting
- Identify recurring technical issues and suggest solutions or automation
- Define and refine IT service standards and documentation
- Provide technical guidance and act as an escalation point
- Oversee team member performance, set goals, conduct evaluations, and provide feedback
- Prepare reports on ticket trends, team performance, and SLA compliance
- Recruit, train, and mentor new team members when applicable
- Collaborate with external partners and internal teams
Benefits
- Performance bonuses
- Team activities and shared experiences
