Technical Customer Support
Nomni is an AI-enabled, all-in-one hospitality technology platform combining point of sale, ordering, payments, loyalty, procurement, marketing, and operational insights.
About Nomni
Nomni is the current identity of the hospitality technology group previously represented as Liven. Its platform supports more than 35,000 venues with point of sale, digital ordering, payments, loyalty, procurement and inventory, marketing, and data tools across a unified operating platform.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will onboard merchants, install and configure POS and ordering systems, provide on-site and remote technical support, troubleshoot software and hardware issues, guide customers through setup and best practices, manage merchant relationships, and share recurring issues to improve products and processes.
Requirements
- 2–5 years of experience in customer support, customer service, onboarding, implementation, hospitality, retail, or another client-facing role
- Strong communication and interpersonal skills
- Experience managing customer relationships, onboarding, training, or client support preferred
- Ability to learn new technologies and troubleshoot software or hardware issues
- Ability to work independently and manage multiple merchants and priorities
- Strong problem-solving skills and attention to detail
- Willingness to travel locally
- Fluency in spoken and written Mandarin and English
Responsibilities
- Deliver end-to-end merchant onboarding and implementation
- Set up POS hardware, printers, payment terminals, and network connections
- Provide on-site and remote technical support
- Guide merchants through product setup and best practices
- Understand merchant operations and recommend system configurations
- Collaborate with internal teams to implement solutions and resolve issues
- Build responsive and professional merchant relationships
- Identify recurring issues and provide product feedback
- Support Mandarin-speaking merchants during onboarding and post-launch support