Customer Operations Specialist Associate
KodyPay, also known as Kody, offers an all-in-one platform to simplify in-person commerce for businesses. It provides a suite of products including intuitive payment solutions, instant access to funds with the KodyCard, and powerful management and analytics tools. Partnering with Adyen N.V., Kody enables businesses to accept a wide range of payment methods, streamlining operations for both merchants and customers.
Maintainer signals as of 8/14/2026
Funding history
Investors
About KodyPay
KodyPay Ltd, registered in England and Wales, provides a comprehensive, all-in-one platform designed to simplify in-person commerce for businesses, particularly in the hospitality and retail sectors. The company's offerings include a suite of intuitive payment solutions such as terminals and online ordering, instant cash access via the KodyCard, and robust management tools with built-in loyalty and analytics features for understanding customer behavior. Through a partnership with financial services provider Adyen N.V., Kody supports a wide array of payment methods, including major credit cards and digital wallets like Apple Pay and Google Pay. The platform aims to enhance profit margins by improving the efficiency of the payment ecosystem, while also emphasizing personal customer service and handling processes like payment management, returns, and Know Your Customer (KYC) checks.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You serve as a point of contact for client inquiries, guide businesses through onboarding and implementation, maintain operational documentation, track metrics, collaborate across teams to resolve issues, analyze customer feedback, and build long-term client relationships.
Requirements
- High attention to detail when handling client data and operational documentation
- Comfort working with data and metrics
- Problem-solving skills
- Strong written and verbal communication skills
- Adaptability in a fast-paced environment
- Comfort with cross-timezone collaboration
- Prior internship experience in B2B fintech, payment processing, customer success, or operations is a plus
- Familiarity with CRM or communication tools is a plus
- Advanced Excel or Google Sheets skills are a plus
Responsibilities
- Serve as a point of contact for client inquiries
- Guide businesses through onboarding, setup, and implementation
- Maintain accurate operational documentation
- Track key operational metrics
- Collaborate with sales, technology, and product teams
- Streamline processes and resolve client issues
- Monitor customer feedback and operational trends
- Identify system and process improvements
- Build long-term client relationships
Benefits
- Competitive performance bonus