Senior Technical Writer
Ping Identity provides an identity security platform for the digital enterprise, offering identity, access management, orchestration, and fraud prevention solutions. They serve large organizations across government, financial services, healthcare, retail, and media & telco sectors.
Maintainer signals as of 8/23/2026
Funding history
Investors
About Ping Identity
Ping Identity offers the Ping Identity Platform, an identity security solution providing capabilities for identify, manage, access, and govern needs, with support for any identity and any experience. The platform is powered by Helix, an AI engine driving intelligent identity services, and supports orchestration through a no-code, drag-and-drop interface, decentralized identity with reusable verified credentials, and fraud prevention capabilities. Ping Identity serves some of the world's largest organizations, including government agencies (e.g., State of Connecticut), financial services firms (e.g., Coast Capital), healthcare companies (e.g., Philips), retailers (e.g., Best Buy), and media & telco companies (e.g., The BBC), helping them reduce fraud, improve customer experience, and scale digital identity services across 6,500+ orchestrated capabilities and 350+ connectors.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will create and maintain documentation for cloud services and on-premise software used by end users, administrators, developers, integrators, and DevOps professionals. You will research products, explain complex concepts clearly, advocate for documentation during development, write in AsciiDoc with GitHub, test early software, use AI assistants, and provide structural and technical edits.
Requirements
- Experience or exposure to software development
- Familiarity with Agile development methodologies
- Experience managing multiple projects and meeting deadlines with minimal supervision
- Experience with Markdown languages, version control tools, single-source techniques, metadata, tagging, and integrated development environments
- Experience with Jira and Confluence or similar platforms
- Experience using Claude, ChatGPT, Gemini, or Copilot
- Understanding of documentation site construction and publishing with Jenkins or Antora
- Ability to collaborate effectively face to face and remotely
- Ability to edit writer and developer-contributed content constructively
- Ability to create content for human users and structure documentation for AI tools, search engines, and coding assistants
- Docs-as-Code experience preferred
- Scripting or programming experience preferred
- Experience building, installing, configuring, and debugging client and server software preferred
- Identity and access management documentation experience preferred
- Developer or API documentation experience preferred
- Experience writing and maintaining AI skill files preferred
Responsibilities
- Collaborate with subject matter experts, engineers, and product stakeholders to create and maintain documentation
- Deliver documentation for cloud-based services and on-premise software
- Research products and their underlying standards
- Translate complex technical concepts into clear user-friendly content
- Advocate for documentation during product planning and feature scoping
- Write and publish content with AsciiDoc, GitHub, and Docs-as-Code practices
- Anticipate documentation needs throughout the software development lifecycle
- Provide structural and technical edits
- Explore unreleased features and test early-stage software
- Use AI assistants for code generation, use case creation, summarization, and style checking
Benefits
- Generous paid time off and holiday schedule
- Parental leave
- Progressive healthcare options
- Retirement programs
- Education reimbursement
- Commuter offset for specific locations
- Employee Resource Groups
- Regular company and team bonding events
- Global volunteering and community initiatives