Senior Technical Project Manager Germany
ParloaVisit Parloa website
Parloa is an enterprise AI company providing an AI Agent Management Platform (AMP) for customer service and contact centers.
Berlin, Germany
Funding history
About Parloa
Parloa builds AI agents and its AMP platform to help enterprises design, test, manage, and scale customer-service conversations.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the end-to-end delivery of enterprise agentic AI deployments. You will manage scope, schedules, budgets, risks, quality, stakeholders, delivery methodology, pod coordination, documentation, deployment KPIs, and delivery reporting from scoping through hypercare.
Requirements
- Technical program management
- Program management
- Delivery management
- SaaS
- Enterprise software
- Contact center
- CCaaS
- UCaaS
- Conversational AI
- IVA
- IVR
- Customer experience
- Agile
- Scrum
- Waterfall
- Project management
- English
- German
Responsibilities
- Own scope, schedule, budget, risk, and quality for customer projects
- Select delivery methodologies for each customer context
- Manage customer sponsors, IT stakeholders, and business stakeholders
- Run governance calls, steering committees, UAT readouts, and go-live reviews
- Coordinate forward deployed engineers, agent architects, and cross-functional partners
- Facilitate sprints, retrospectives, or stage-gate reviews
- Enforce documentation standards
- Track deployment KPIs and report delivery status and risks
Hiring Process
Talent Acquisition → Hiring Manager → Technical Interview → Bar Raiser