Technical Program Manager Model Alignment and Deployment

Character.AI is an interactive AI-entertainment platform for creating and conversing with Characters.

Menlo Park, United States
About Character.AI

Character Technologies Inc. (dba Character.ai) operates a consumer platform that uses conversational AI to let users create Characters, chat, roleplay, and tell stories.

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Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will lead cross-functional programs for data collection, annotation, model alignment, safety testing, and model serving. You will coordinate research, safety, infrastructure, and UX workstreams; build evaluation frameworks; monitor pipeline and deployment health; improve operations; and manage external vendors and data partners.

Requirements

  • 5+ years of technical program management, research operations, or product execution experience in AI, ML, or research
  • Familiarity with supervised fine-tuning, RLHF, AI safety frameworks, LLM evaluation, and model deployment or serving
  • Experience leading complex multi-team programs
  • SQL proficiency
  • Python proficiency
  • Experience with data and user insights
  • BS in a quantitative, scientific, or technical field

Responsibilities

  • Lead programs spanning data collection, annotation, alignment workflows, safety guardrails, and model serving
  • Define scopes, goals, timelines, risks, and success metrics
  • Coordinate post-training, safety, trust and safety, ML infrastructure, UX research, and product workstreams
  • Develop and maintain model evaluation frameworks
  • Drive quality, safety, and toxicity evaluation initiatives
  • Monitor data pipeline health, annotation quality, training progress, and deployment readiness
  • Improve tooling, process, and developer velocity
  • Partner with leaders on prioritization and tradeoffs
  • Develop operational patterns and frameworks for capability development
  • Manage annotation vendors, evaluation tooling providers, and data partners

Benefits

  • Health coverage for employees and their families with most premiums covered
  • Generous 401(k) contribution
  • Up to 20 weeks of paid parental leave
  • Four weeks of PTO
  • Daily in-office catering
  • Monthly DoorDash stipend
  • Monthly wellness stipend
Technical Program Manager Model Alignment and Deployment at Character.AI | JobStash