Staff Operational Readiness Technical Program Manager AI Infrastructure Deployment
Nscale is a London-based, full-stack AI cloud and infrastructure company that provides GPU compute, managed AI services, orchestration software, data centers, and power infrastructure for AI training, fine-tuning, and inference.
Funding history
About Nscale
Nscale builds and operates vertically integrated AI infrastructure spanning software, GPU compute, networking, storage, purpose-built data centers, and power. Its active cloud platform offers self-service inference endpoints, fine-tuning, managed Kubernetes and Slurm, virtual machines, and GPU clusters.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own operational readiness from validated cluster to supported customer service. You will coordinate service owners, maintain readiness checklists, build customer handover packages, lead operations acceptance, verify support paths, track open items, and improve handover templates and processes.
Requirements
- 10+ years in infrastructure operations, SRE, service transition, or technical program management for large-scale data center or cloud platforms.
- Experience moving infrastructure into production support, including runbooks, ticketing, escalation, and hardware returns.
- Knowledge of DHCP/PXE, DNS, NTP, PKI, secrets management, identity and access, observability, and asset systems such as NetBox.
- Knowledge of GPU cluster validation evidence and customer acceptance.
- Experience coordinating engineering, SRE, networking, and operations stakeholders.
- Ability to travel up to 50%.
Responsibilities
- Own operational-readiness checklists with named service owners.
- Track bring-up of network, core, cloud, storage, control-plane, and application services.
- Ensure operational services such as DHCP/PXE, DNS, NTP, provisioning, identity, PKI, secrets, asset systems, fleet management, logging, telemetry, and observability are ready.
- Escalate readiness blockers with evidence and recovery dates.
- Assemble customer handover documents and capacity information.
- Map validation tests to evidence folders.
- Record deviations, known issues, residual risks, owners, and dates.
- Lead formal operations acceptance.
- Confirm ticket routing, hardware returns, diagnostics, spares, and escalation paths before handoff.
- Ensure operations understands contractual hardware-failure terms.
- Track post-handoff open items to closure and improve handover templates and checklists.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible paid time off
- Parental leave
- Retirement plan participation