Customer Program Manager Executive Briefings

Skills

About the Role

You will lead executive briefings at your location from intake through day-of delivery. You will qualify accounts, create tailored agendas, coordinate speakers and demos, manage capacity and reporting, maintain program processes, and help scale consistent briefing operations across locations.

Requirements

• Experience running executive briefings, customer events, or comparable programs for senior external audiences
• Program management experience including intake, prioritization, capacity planning, and SLA management
• Experience designing agendas and facilitating discussions with senior customer audiences
• Experience building processes, playbooks, or tooling
• Ability to track and communicate program metrics
• Written and verbal communication skills
• Ability to work on site at the briefing center when briefings take place

Responsibilities

• Own the local Executive Briefing program, calendar, capacity planning, intake process, and SLAs
• Select and qualify strategic accounts with regional GTM leadership
• Lead discovery with account teams and create tailored agendas
• Develop briefing narratives, discussion topics, speaker plans, and demos with Sales
• Build and manage the local speaker bench
• Lead day-of orchestration and customer experience
• Contribute playbooks, tooling, and best practices
• Manage intake and triage across time zones
• Maintain program criteria, lead times, and processes
• Measure and report briefing volume, capacity, coverage, pipeline influence, and expansion
• Onboard and coach team members and contractors

Benefits

• Optional equity donation matching
• Generous vacation
• Parental leave
• Flexible working hours