Senior Strategic Account Manager
AI risk platform that helps financial institutions prevent fraud, ensure compliance, and detect money laundering through behavioral analysis and device intelligence.
Funding history
Projects
About Sardine
Sardine helps financial institutions prevent fraud and ensure compliance by analyzing user behavior and device intelligence in real-time. Users can detect identity theft, payment fraud, account takeovers, and money laundering while streamlining KYC/AML processes. Sardine provides risk management with AI agents, case management, and regulatory reporting tools.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
This role is a combination of Account Manager and Solution Architect, serving as a customer stakeholder while collaborating with risk analytics, data science, integrations, and product teams.
Requirements
- 10+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
- 5+ years of experience in compliance, fintech, or AML/KYC.
- Strong analytical and quantitative skills.
- Proficiency with business intelligence tools.
- Ability to translate complex strategies into actionable processes and outcomes.
- Strong relationship-building and collaboration skills.
- Strong presentation skills for virtual and in-person meetings.
- Previous customer-facing experience, preferably with a technical product.
- Exceptional project management skills.
- Demonstrated process improvement orientation.
Responsibilities
- Serve as the primary point of contact for customers.
- Manage customer relationships and maximize customer ROI.
- Build and communicate knowledge of Sardine's product, technology, and strategy.
- Translate complex product and technology problems into actionable solutions.
- Advise customers on fraud and compliance best practices.
- Build, monitor, and communicate KPIs to clients.
- Provide strategic analysis and long-term expansion planning.
- Collaborate with risk analytics and data science teams to solve new fraud typologies.
Benefits
- Equity
- Commission
- Early exercise for all options including pre-vested options
- Remote-first work culture
- Flexible paid time off and year-end break
- Health, dental, and vision coverage for employees and dependents
- 4% 401k/RRSP matching
- MacBook Pro
- Home office setup stipend
- Monthly meal stipend
- Monthly social meet-up stipend
- Annual health and wellness stipend
- Annual learning stipend