Technical Account Manager - Enterprise
Plaid is a financial data network and fintech infrastructure company that helps people securely connect financial accounts to digital financial services.
Funding history
Projects
About Plaid Inc.
Plaid provides developer infrastructure and financial tools for account connectivity, financial data access, bank payments, identity verification, AML monitoring, credit and underwriting, and fraud prevention. Its network supports thousands of fintech companies and more than 12,000 financial institutions across the United States, Canada, the United Kingdom, and Europe.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the long-term technical success of enterprise customers. You will develop post-sales technical strategies, optimize integrations, promote new features, manage technical escalations, and translate customer feedback into product insights. You will partner with account managers to set and deliver quarterly technical goals.
Requirements
- 10+ years of experience in client-facing technology-focused roles
- Experience with enterprise customers
- Ability to manage complex customer relationships and develop technical strategies
- Technical foundation in APIs, databases, system infrastructure, and architecture
- Communication and project management skills
- Ability to influence technical decision-makers and executives
- Troubleshooting and escalation-management skills
Responsibilities
- Serve as the technical expert for strategic enterprise customers
- Own post-sales technical strategy and customer roadmap alignment
- Identify integration optimization and feature-adoption opportunities tied to measurable outcomes
- Build relationships with technical stakeholders from engineers to executives
- Translate customer feedback into product insights
- Escalate technical incidents beyond normal support channels
- Define, track, and deliver quarterly technical account goals with account managers
Benefits
- Equity and/or commission
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan