Strategic Customer Success Manager
Synthesia is an active London-based enterprise AI video platform that lets businesses create, localize, manage, and publish videos using AI avatars and voiceovers.
Funding history
About Synthesia
Synthesia Limited provides browser-based AI video creation for business communications, training, sales enablement, marketing, and support. Its platform includes AI-assisted creation, avatars, voiceovers, translation/localization, collaboration, and publishing workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage strategic customer relationships across Europe, helping clients adopt the platform and create value. You will partner closely with sales on onboarding, lead regular customer check-ins, manage account health and risks, forecast opportunities, and support retention and growth for enterprise clients.
Requirements
- Customer-facing experience in customer success management, client service, account management, technical account management, implementation, or a similar role, ideally in B2B SaaS
- Experience managing a book of business and KPIs
- Experience managing risk, forecasting, and identifying growth opportunities
- Ability to engage in business-level and technical conversations with stakeholders including the C-suite
- Based in London
Responsibilities
- Build relationships with clients and turn them into happy users
- Educate clients on a new way to create video content
- Partner with sales to create a cohesive onboarding experience
- Manage a book of business and associated KPIs
- Manage risk, forecast, and identify growth opportunities
- Establish trusted-advisor relationships with clients
- Onboard new clients and build key relationships
- Lead regular client check-ins focused on client health and opportunities
- Perform light video editing using the Synthesia platform
- Drive retention and growth for enterprise clients
- Ensure clients understand ROI and value while proactively identifying risks and opportunities
