Senior Solutions Engineer
Synthesia is an active London-based enterprise AI video platform that lets businesses create, localize, manage, and publish videos using AI avatars and voiceovers.
Funding history
About Synthesia
Synthesia Limited provides browser-based AI video creation for business communications, training, sales enablement, marketing, and support. Its platform includes AI-assisted creation, avatars, voiceovers, translation/localization, collaboration, and publishing workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will partner with Account Executives, Customer Success, and Product Marketing to lead discovery, deliver demonstrations, scope proofs of concept, and design technical solutions. You will address technical objections, guide customers on integrations and security, build reusable demo assets, and share field feedback to inform product direction.
Requirements
- 5+ years of pre-sales, solutions engineering, or customer-facing technical experience at SaaS companies
- Consultative discovery, stakeholder management, and communication skills
- Technical depth in creation flows, APIs, integrations, security, or compliance
- Knowledge of LMS, HCM, CRM, and identity integrations
- Fluency with MEDDPICC and Command of the Message
- Business and technical presentation skills
- Ability to manage multiple POCs, demos, and customer conversations
- Willingness to travel for customer discovery, executive conversations, and on-site demos
- Experience with video AI is preferred
Responsibilities
- Co-plan and execute discovery calls to understand customer requirements, technical environments, and business challenges
- Design and deliver demonstrations that address customer problems and quantify value
- Address technical objections and integration concerns and develop solution paths
- Support stakeholder workshops for complex, multi-stakeholder deals
- Partner with Account Executives on account strategy, competitive positioning, opportunity assessment, and forecasting
- Design and execute repeatable demo methodologies
- Build relationships with executive champions and enable them to advocate internally
- Develop reusable demo assets, integration templates, objection responses, and industry playbooks
- Support POC and pilot readouts with a business narrative
- Provide technical guidance on APIs, SDK integrations, security, compliance, identity, and scalability
- Maintain expertise in platform capabilities, roadmap, positioning, and industry use cases
- Share product and competitive feedback with Product and pre-sales leadership
- Brief Customer Success on technical context and champion relationships at handoff
- Review and enhance enablement content and deliver certifications as needed