Senior Solutions Engineer
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will partner with Account Executives to discover and qualify customer solutions. You will architect generative AI experiences, create tailored platform demonstrations, support integrations into customer ecosystems, and clearly communicate technical concepts to executive, business, and engineering stakeholders.
Requirements
- 4–6 years of customer-facing sales engineering or pre-sales experience
- Generative AI solution architecture
- Custom demonstration development
- Communication with C-level, business, and engineering stakeholders
- GTM systems and workflow knowledge
Responsibilities
- Partner with Account Executives to discover and qualify customer solutions
- Architect generative AI experiences for end users
- Develop tailored platform demonstrations for customer needs and value
- Advise enterprise prospects and customers on solutioning and platform integration
- Communicate technical concepts to executive, business, and engineering stakeholders
Benefits
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily office lunches and snacks
- Flexible vacation policy