Senior People Operations Generalist

Skills

About the Role

You will manage complex employee relations matters and investigations end to end, from intake through findings and recommendations. You'll own People Operations' contribution to SOC 2 personnel controls and audit readiness, steward People policies, support compliance escalations such as conflict-of-interest reports and accommodation requests, and mentor other People Generalists. You'll also use and build AI-driven workflows to make investigations and case management faster and more consistent.

Requirements

• At least 8 years experience in People Operations, Employee Relations, HR or related field
• Experience conducting investigations end to end
• Experience with HR policy stewardship and compliance work
• Experience supporting a globally distributed workforce across multiple jurisdictions
• Strong judgment and discretion with sensitive matters
• Ability to work across jurisdictions and worker types with Legal, Security and business leaders
• Strong written communication skills
• Ability to influence and mentor without formal management authority
• Demonstrated fluency with AI tools

Responsibilities

• Manage complex employee relations matters and investigations end to end
• Partner with the Director of People Operations on case strategy, outcomes and escalations
• Support employees, consultants and other worker types across global jurisdictions
• Own People Operations contribution to SOC 2 personnel controls, evidence tracking and audit support
• Steward People policies, including documentation, reviews and recommended updates
• Support compliance escalations such as conflict-of-interest reports and accommodation requests
• Improve the investigations program's processes, documentation and guidance
• Serve as a thought partner to other People Generalists
• Identify opportunities to improve consistency, quality and efficiency of People Relations and Compliance work

Benefits

• Long-term incentives
• Comprehensive benefits
• Remote-first work