People Operations Manager
Plaid is a financial data network and fintech infrastructure company that helps people securely connect financial accounts to digital financial services.
Funding history
Projects
About Plaid Inc.
Plaid provides developer infrastructure and financial tools for account connectivity, financial data access, bank payments, identity verification, AML monitoring, credit and underwriting, and fraud prevention. Its network supports thousands of fintech companies and more than 12,000 financial institutions across the United States, Canada, the United Kingdom, and Europe.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead People Operations strategy and manage three direct reports. You will redesign employee lifecycle processes for AI and automation, configure workflows, maintain reliable employee data, oversee immigration operations, support compliance, and partner with Finance, Tech Ops, and HR Business Partners on operational improvements.
Requirements
- 7+ years in People Operations
- Experience managing a People Operations team and setting People Operations strategy
- Experience implementing ticketing, knowledge base, or workflow automation tools with measurable results
- Process redesign for AI and automation
- Workday
- People technology stack
- Workflow configuration
- Process documentation
- Data management
- Experience working with Finance, Tech Ops, People Technology, and HR Business Partners
- Communication
- Judgment on sensitive employee matters
- Change management
- Experience using AI tools at work
- Experience building automations, AI agents, or no-code workflows
- Familiarity with ticketing, knowledge management, and AI-enabled HR tools
- Experience with U.S. immigration matters
- People Analytics
- Reporting
- Data quality
Responsibilities
- Define and own the People Operations strategy and roadmap
- Redesign onboarding, job and pay changes, leave, offboarding, employment verification, and HR case handling processes
- Partner to expand AI assistant, ticketing, and knowledge management capabilities
- Define and own team metrics
- Pilot tools and workflows and determine what to scale or stop
- Manage and develop three direct reports
- Shift team work toward process design, quality control, and exception handling
- Build team AI skills through hands-on use
- Ensure employee data and transactions are accurate and auditable
- Manage the U.S. immigration program and provide guidance on decisions, priorities, and compliance risk
- Support audits, policy administration, and regulatory requirements
- Partner on payroll inputs, headcount changes, reconciliations, access, equipment, and employee lifecycle handoffs
- Turn recurring employee and manager issues into process improvements
- Represent the employee experience in HR tool and workflow decisions
Benefits
- Equity
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)