Senior Officer Branch Relationship Manager
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will acquire, retain, and deepen relationships with Treasures clients. You will grow assets under management and revenue through needs-based sales, cross-selling, and upselling. You will maintain service standards, resolve client issues, activate digital channels, and follow sales, risk, AML, KYC, and regulatory processes.
Requirements
- At least 2 years of experience in a reputed bank
- Proficiency in banking products
- In-depth knowledge of the local market and competition
- AMFI, IRDAI, FEDAI, and BCSBI certifications are an advantage
- Graduate qualification
Responsibilities
- Acquire and engage clients with assets under management of at least INR 1 million
- Manage client relationships and increase product penetration through cross-selling and upselling
- Acquire and upgrade clients to the Treasures segment
- Grow and retain client assets under management
- Achieve monthly and annual volume and revenue objectives
- Activate e-banking channels and grow Savings Book usage
- Resolve customer queries and complaints within agreed turnaround times
- Ensure compliance with sales processes, risk reviews, AML, KYC, and due diligence requirements
- Coordinate with service, distribution, product, and branch stakeholders
Benefits
- Benefits package