Senior Officer Branch Relationship Manager Consumer Banking Group
DBS Bank is a Singapore-headquartered bank serving personal, SME, corporate, wealth management, and institutional customers across 19 markets. It provides digital banking, financial markets, investment, lending, and other banking services.
About DBS Bank Ltd
DBS Bank is an Asia-focused banking group headquartered in Singapore. The bank offers personal and SME banking, corporate banking, private banking, global wealth management, financial markets, investment services, and digital banking products including digibank, IDEAL, and DBS Vickers Online. DBS also serves institutional and corporate clients and provides tokenised physical gold offerings for customers.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You acquire and upgrade quality clients in branch locations, grow assets under management, deepen wallet share, cross-sell and up-sell banking products, activate digital channels, manage customer relationships, resolve queries, deliver customer service, and ensure compliance and due diligence during onboarding.
Requirements
- Minimum 5 years of experience in a reputed bank
- Proficiency in banking products
- In-depth knowledge of the local market and competition
- Graduate with 10+2+3 years of education
- Strong relationship management skills
- Knowledge of banking products and services
- Understanding of AML and KYC requirements
- Due diligence experience
Responsibilities
- Acquire and upgrade quality clients in branch locations
- Establish, manage, and grow assets under management
- Engage existing customers to retain and grow assets under management
- Achieve monthly and annual volume and revenue objectives
- Activate e-channels and grow savings books
- Implement product strategies through relationship management
- Cross-sell and up-sell banking products and services
- Resolve customer queries and complaints within agreed turnaround times
- Coordinate with service and product teams
- Ensure internal and regulatory compliance
- Perform due diligence during client onboarding