Senior Director, Strategic Accounts
Rain helps users buy, sell, and swap cryptocurrencies with regulated custody, bank-grade security, and 24/7 support across web and mobile.
Funding history
Projects
About Rain
Rain is a centralized crypto platform for retail and business users to buy, sell, and swap digital assets. The platform is licensed by the Central Bank of Bahrain and ADGM’s FSRA, offers cold storage custody, and provides bilingual 24/7 human support. Users can manage portfolios, use advanced trading with charts and order types, and access an OTC desk for large orders. The service includes clear fees, verification, and mobile apps.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage strategic accounts end to end, building senior client relationships and resolving cross-functional issues. You will lead renewals, expansions, and QBRs, provide data-driven insights, run account-health reviews and escalation triage, and build an enterprise account-management playbook.
Requirements
- 8+ years in account management, customer success, or strategic partnerships in fintech, payments, or crypto
- Experience owning senior executive-level client relationships
- Experience managing complex commercial relationships across legal, compliance, operational, technical, and executive stakeholders
- Experience navigating escalations involving engineering, product, or compliance
- Experience identifying process improvements and building scalable solutions
Responsibilities
- Embed into strategic accounts and manage relationships end to end
- Own senior relationships with partner leaders
- Resolve cross-functional customer issues with internal teams
- Identify expansion, upsell, and cross-sell opportunities
- Lead renewals, expansions, and QBRs
- Provide data-driven insights to improve product use
- Set account-health reviews, escalation triage, and coordination processes
- Build an enterprise servicing and relationship-management playbook
- Advocate internally for strategic account needs
Benefits
- Unlimited time off with a 10-day minimum
- Flexible work arrangement
- Home-office stipend
- Health, dental, vision, and company-subsidized life insurance for US employees
- 401(k) with 4% company match
- Equity option plan
- Monthly health and wellness stipend
- Domestic and international team and company off-sites