Ripple helps financial institutions transform global payments by providing blockchain-powered infrastructure for cross-border payments, digital asset custody, and stablecoin solutions. With it, users can enable instant settlements, reduce costs, and access new markets. The company was originally founded as OpenCoin in 2012 and rebranded to Ripple in 2015.

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Skills

B2b Business Analysis Cross-Selling Cryptocurrency Custody Customer Relationship Customer Success Financial Analysis Fintech Upselling Value Analysis

Candidate Availability

Hybrid · Chicago · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will deepen customer relationships and drive adoption of payment, custody, and enterprise products. You will analyze customer needs and financial value, lead cross-functional initiatives, execute upsell opportunities, gather market feedback, and improve internal processes.

Requirements

Fluency in English
7+ years of experience in a customer-facing role at financial institutions, a fintech organization, or a crypto organization
Understanding of multi-stakeholder management in complex environments
Experience developing and launching complex business solutions involving innovative technology and B2B relationships
Experience building and managing relationships in cross-functional global teams
Interpersonal skills and experience coaching others

Responsibilities

Develop an understanding of each customer's technical solutions, organization, decision-making, aspirations, and needs
Advise customers on Ripple solutions and support the development of new solutions
Conduct financial, business, and value analysis
Drive upsell and cross-sell opportunities through deal execution
Lead cross-functional initiatives and resolve complex business and operational issues
Collect and communicate customer and marketplace feedback
Identify and champion internal process improvements

Benefits

Professional development budget
Flexible in-office attendance determined by managers and teams
Team offsites, bonding activities, and happy hours
Bonuses and equity
Healthcare, retirement, family-forming, and family-support benefits
Employee giving match
Mobile phone stipend
R&R days
Wellness reimbursement and onsite and virtual programming
Vacation policy
Parental leave and family-planning benefits
Catered lunches and stocked kitchens