Senior Director, Account Management, Consulting

Skills

About the Role

You will lead a team of individual contributors and front-line managers, owning the strategy, vision, and execution for a rapidly growing Consulting Account Management business. You will move beyond day-to-day management to build the operating system that enables predictable growth across renewals, expansion, and adoption. You will partner closely with Sales, Customer Success, and Product to drive commercial outcomes while bringing clarity, structure, and accountability to a fast-moving, high-stakes environment.

Requirements

• 10+ years of work experience in sales, account management, or client success
• 5+ years of direct people management experience
• 2+ years managing managers
• A high aptitude and willingness to learn
• Ability to distill and explain complex issues in simple terms
• Experience operationalizing the customer journey
• Intelligent, articulate, consultative and confident client facing skills
• Personal motivation and ability to contribute to a dynamic and entrepreneurial team culture
• Superior ability to develop rapport with new people and maintain relationships
• Energetic and creative individual with natural curiosity and ability to learn quickly and adapt
• Outstanding oral, written and presentation skills
• Effective time management and task prioritization when under pressure

Responsibilities

• Lead a team of Account Managers, Account Directors, Key Account Directors, and managers to surpass business retention and expansion targets in partnership with Sales
• Drive strong commercial results by coaching and modeling 360 degree client relationship-building and value realization for customers
• Accurately forecast retention and growth for your book of business through operational rigor and inspection
• Own talent management and development for individual contributors and managers through coaching, mentorship, and performance management programs
• Maintain strong performance and uphold cultural values through periods of change and transformation
• Craft a clear narrative for team performance and customer signals to leadership
• Recruit top talent for the growing team
• Act as a senior voice for the customer across the organization, aligning with Product, Enablement, and Marketing on roadmap feedback and go-to-market motions

Benefits

• Performance-based bonus
• Equity
• Generous benefits program