Senior Associate Cluster Manager Current Account Consumer Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own current-account growth across an assigned cluster. You will lead sales and relationship-management teams, execute acquisition and activation strategies, deepen client relationships, drive cross-sell and digital adoption, manage portfolio quality, and ensure compliant onboarding and operations.
Requirements
- 8–15 years of relevant banking experience, preferably in current accounts, CASA, business banking, SME banking, transaction banking, branch banking, or merchant acquiring.
- At least 3–5 years of people-leadership experience managing sales managers, relationship managers, or acquisition teams.
- Track record of building current-account portfolios, increasing operating balances, and delivering cross-sell revenue.
- Graduate degree.
- Knowledge of current-account economics, CASA, transaction banking, payments, merchant acquiring, and business-client needs.
- Sales leadership, market-networking, solution-selling, sales-analytics, funnel-management, portfolio-review, stakeholder-management, communication, negotiation, and coaching skills.
Responsibilities
- Deliver current-account acquisition, activation, balance-growth, transaction, and fee-income targets.
- Develop and execute catchment-led acquisition strategies.
- Translate cluster targets into branch, team, and individual productivity plans.
- Lead, coach, and motivate sales and relationship-management teams.
- Build referral ecosystems and market intelligence.
- Drive account activation, operating balances, transaction activity, and digital-banking adoption.
- Identify and implement suitable banking and payment solutions for clients.
- Build senior client relationships and resolve onboarding and service issues.
- Ensure compliance with KYC, AML, fraud-risk, and regulatory requirements.
- Monitor operational risks and escalate exceptions.
- Recruit, develop, retain, and performance-manage the sales team.
- Conduct coaching, reviews, and capability-building sessions.