Scaled Enterprise Customer Success Manager

49 minutes agoSeniorSalary: 150K - 175KSan Francisco; Austin; New York City Hybrid Full Time Customer Support Jobs by Perplexity

Perplexity

Perplexity is an AI-powered answer engine that provides real-time, cited answers and research capabilities.

Series B Company intelligence

San Francisco, United States

Funding history

Growth/VC round ($200M)Series B ($74M)Series A ($26M)

Investors

Nat Friedman Paul Buchheit Institutional Venture Partners (IVP)Nvidia Kindred Ventures

About Perplexity

Private AI company founded in 2022. Its products combine conversational search and research with cited web sources; it also offers developer-facing Search, Agent, Router, and Embeddings APIs.

View jobs by Perplexity

Skills

Account Management Ai Analytics Crm Customer Engagement Customer Growth Customer Health Customer Retention Customer Success Onboarding Saas Sales Webinar

Candidate Availability

Hybrid · United States · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will manage a high-volume portfolio of SMB and mid-market customers. You will run scalable onboarding and engagement programs, monitor customer health, identify expansion opportunities, quantify value, and improve customer-success programs using data.

Requirements

Customer success
Account management
Sales
SaaS
AI
Customer retention
Customer growth
Customer onboarding
Customer health
CRM
Customer success platform
Analytics
Customer engagement workflow

Responsibilities

Execute the scaled enterprise customer success strategy
Manage a high-volume SMB and mid-market customer portfolio
Support customers through onboarding, adoption, renewal, and expansion
Deliver repeatable onboarding programs, training, office hours, webinars, and digital content
Monitor customer health, usage trends, and engagement signals
Identify conversion and expansion opportunities
Partner with Sales and Account Management on upgrades and renewals
Quantify customer value through usage insights and business outcomes
Improve customer experience, enablement materials, support processes, and playbooks
Track KPIs, analyze trends, and recommend program improvements

Benefits

Equity
Health insurance
Dental insurance
Vision insurance
Retirement benefits
Fitness benefits
Commuter account
Dependent care account