Sales Team Lead Member Success
Tide is a UK-founded fintech business financial platform providing banking and financial-management services to small businesses and sole traders.
About Tide
Tide Platform Limited operates Tide, offering business accounts, payments, accounting and tax tools, savings, payroll, and business finance. Tide is FCA-authorised for electronic-money and payment services and is not itself a bank; its business bank accounts are provided through partner banks including ClearBank.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead and coach a Delhi NCR telesales team selling insurance products. You will monitor calls, KPIs, quality, and conversion performance; provide feedback and coaching; resolve escalations; report insights; support hiring and onboarding; collaborate with cross-functional stakeholders; and ensure compliance with scripts, regulations, and quality standards.
Requirements
- At least three years of experience managing a telesales team for international clients
- Knowledge of outbound sales techniques, objection handling, and data analysis
- Communication, interpersonal, sales, and coaching skills
- Track record of meeting or exceeding sales targets
- Familiarity with CRM, dialer, and call-monitoring tools
- Ability to work in a fast-paced, target-driven environment
- Fintech, banking, and UK experience are advantageous
- Insurance experience is advantageous
Responsibilities
- Lead and manage the Delhi NCR telesales team to meet sales targets and KPIs
- Monitor daily performance, call metrics, and KPIs
- Monitor calls and provide real-time performance feedback
- Provide daily and weekly feedback and one-to-one coaching
- Motivate the team through contests, incentives, and reinforcement
- Handle escalations, complex queries, and sales objections
- Prepare daily, weekly, and monthly performance reports
- Recruit, train, and onboard team members
- Collaborate with campaigns, product, business intelligence, and support teams
- Ensure compliance with scripts, regulations, and quality standards
- Conduct competitor analysis
Benefits
- Self and family health insurance
- Term and life insurance
- OPD benefits
- Mental-wellbeing support through Plumm
- Learning and development budget
- Work-from-home setup allowance
- 24 days annual leave
- Family and friendly leave
- Work from abroad for up to 90 days annually