Product Manager Enterprise Agent Platform
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the product strategy and roadmap for enterprise integrations, developer experience, deployment, and channel expansion. You will decide which capabilities to build natively, make self-service, or open to partners. You will work on data handling, retention, residency, marketplace listings, and co-sell motions.
Requirements
- 6+ years of relevant experience in product management, founding, engineering, research, or a similar role
- Experience building integrations, API platforms, or developer-facing products
- Experience shipping products across many systems with inconsistent APIs
- Experience with enterprise security reviews, data handling, compliance artifacts, and deployment constraints
- Technical acumen in APIs, authentication, deployment models, and system design
- Comfort participating in enterprise technical evaluations and security reviews
- Track record of shipping features that improved a measurable outcome
Responsibilities
- Define the vision, strategy, and roadmap for developer experience, integration channels, and enterprise readiness
- Decide which capabilities to build natively, make self-service, or open for customer and partner extensions
- Work with infrastructure and security on data handling, retention, and residency
- Drive channel and partner expansion, including marketplace listings and co-sell motions
Benefits
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily office lunches and snacks
- Flexible vacation policy