Premium Client Manager (Italian)

Skills

About the Role

You will drive revenue growth by managing a dedicated portfolio of high-value traders and investors, using Italian at business level. You'll build trust-based relationships, reactivate dormant clients, identify cross-sell and up-sell opportunities, deliver demos and webinars, share market insights, resolve client issues, and record information in Salesforce, all while maintaining strict compliance.

Requirements

• Multilingual fluency (Italian to business level mandatory)
• English mandatory
• Minimum 2 years in premium client management within financial services with leveraged trading products expertise (CFDs, forex, derivatives)
• Proven track record managing high-net-worth client relationships
• Quantifiable results in revenue generation and client retention
• Experience working in regulated financial environments
• Exceptional communication skills
• Strong organisational skills
• Ability to work under pressure against challenging KPIs

Responsibilities

• Build and grow your client book
• Drive quarterly revenue growth through strategic client engagement
• Reactivate dormant clients through offers, event invitations and retention calls
• Analyse client profitability and structure rebate agreements and pricing
• Track conversion metrics, product adoption rates and revenue per client
• Identify cross-sell and up-sell opportunities
• Deliver demos, webinars and interactive content
• Conduct needs-based discovery and develop personalised engagement strategies
• Deliver market insights and strategic guidance
• Resolve client issues quickly across IG teams
• Record client information and feedback in Salesforce CRM
• Work closely with Customer Support on complex cases
• Maintain strict compliance in all client interactions, records and bookings

Benefits

• Quarterly performance bonus
• Commission structure for new client acquisition
• Comprehensive benefits package