Field Officer
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa.
Funding history
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
Candidate Availability
About the Role
You will manage product rollouts and help build Wave's agent and merchant network in the DRC. You will represent Wave in the field, oversee distribution and marketing activations, train agents, monitor performance and liquidity, close underperforming agents, and gather user feedback to inform local strategy.
Requirements
- Fluent in English and French, ideally one additional local language
- 2–3 years of experience in field sales, microfinance, telecoms, or fintech
- Experience with informal merchants, market vendors, or agent networks is a plus
- Willingness to travel extensively within the assigned zone
- Comfortable in fast-paced, challenging field conditions
- High integrity and reliability
Responsibilities
- Ensure agent quality and compliance with legal and policy requirements
- Train the agent network on applications, contracts, rebalancing, and fraud management
- Collaborate with the BTL team to build a well-branded agent network
- Collaborate with the agent liquidity team to monitor cash and float availability
- Manage risk through routine visits and assess agent performance
- Close underperforming agents and recover Wave items and branding
- Be the primary contact for agency networks in your territory
- Champion excellent customer service among distributors and agents
Benefits
- Health insurance premium paid for you and dependents
- 26 weeks parental leave for mothers and 4 weeks for fathers
- Subsidized child care
- Gym membership and fitness class subsidies
- Airtime reimbursement
