People Partner- Support
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa.
Funding history
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Support Wave's call center people operations in Senegal through strategic and operational HR execution, including organisational effectiveness, performance management, employee records, accommodations, HR metrics, engagement, and retention initiatives.
Requirements
- Degree in HR, Labour Law, or a related field
- Fluency in English and French
- At least 5 years of experience in HR management, recruitment, and employee experience
- Experience in organisational development and discipline
- Analytical thinking, problem-solving, and decision-making abilities
- Strong interpersonal, written, and verbal communication skills
- Credibility, integrity, adaptability, prioritisation, and collaboration skills
Responsibilities
- Coordinate HR strategy with the Support department and align it with team OKRs
- Improve organisational effectiveness through restructuring, engagement, and retention initiatives
- Implement performance-management workflows, including feedback, coaching, career conversations, evaluations, OKRs, and PIPs
- Audit sick-time records and overtime submissions for documentation, policy, and labour-law compliance
- Maintain employee records and HR systems, including tenure and benefit and health review updates
- Manage work accommodation requests and coordinate with local medical professionals
- Coordinate employee explanation letters and track HR policy adherence and metrics
- Address recurring absenteeism and improve attendance rates
- Support recruitment, onboarding, resignations, terminations, and contract completions
- Conduct exit interviews and implement recognition, reward, team-building, career development, and retention programs
Benefits
- Health insurance for the employee and dependents
- 26 weeks of parental leave for mothers
- 4 weeks of parental leave for fathers
- Subsidized child care
- Gym membership subsidies
- Fitness class subsidies
- Airtime reimbursement
- Free food
Hiring Process
Fill out the application form and upload a resume in English and a cover letter describing your interest in Wave and the role. Applications are reviewed frequently.