People Partner Support
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa. Its offerings include money transfers, deposits and withdrawals, bill payments, airtime purchases, merchant payments, collections, bulk payments, and checkout APIs.
Funding history
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support the call center's people operations in Senegal by coordinating HR strategy, improving organisational effectiveness, managing performance and employee records, handling accommodations and employee processes, tracking HR metrics, and implementing engagement and retention initiatives.
Requirements
- Degree in HR, Labour Law or a related field
- Fluency in English and French
- At least 5 years of experience in HR management, recruitment and employee experience
- Experience in organisational development and discipline
Responsibilities
- Coordinate HR strategy with the Support department
- Improve organisational effectiveness through restructuring, engagement and retention
- Implement performance-management workflows
- Audit employee sick-time records
- Track employee tenure changes for benefit and health reviews
- Update employee records and HR systems
- Manage work accommodation requests
- Coordinate employee explanation letters
- Track HR policy adherence and HR metrics
- Address recurring absenteeism
- Support recruitment, onboarding, resignations, terminations and contract completions
- Conduct exit interviews
- Audit overtime submissions
- Implement recognition, reward, team-building and retention programs
Benefits
- Health insurance for the employee and dependents
- 26 weeks of parental leave for mothers
- 4 weeks of parental leave for fathers
- Subsidized child care
- Gym membership subsidies
- Fitness class subsidies
- Airtime reimbursement
- Free food