Partner Success Associate
Figure uses blockchain technology to provide lending, trading, and investment solutions for consumer credit and digital assets.
Maintainer signals as of 9/25/2026
Funding history
Investors
About Figure
Figure operates a vertically integrated blockchain-based capital markets platform for consumer assets and digital assets. The platform enables home equity lending, crypto-backed loans, tokenized asset trading, and yield-generating products through the Provenance Blockchain. Figure serves consumers, institutional partners, and investors across the United States.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage relationships with ISO, broker, and lender partners and act as their primary day-to-day contact. You will guide financing opportunities through the application pipeline, prioritize high-potential leads, coordinate with partners, and support funding. You will educate partners on submission tools and the digital borrower process, answer inquiries by email and phone, track performance indicators, optimize partner performance, support onboarding, and ensure regulatory and company-policy compliance.
Requirements
- 2–4 years of experience owning a revenue target in client-facing and/or partner-facing financial-services roles
- Understanding of small-business finance and broker/ISO dynamics
- Relationship management skills
- Communication skills
- Experience with CRM and analytics platforms, including Salesforce and Tableau
- Experience with lender or funder platforms and processes, such as lead-submission tools
- Adhere to company security policies and data-handling procedures
- Complete mandatory security awareness training
- Report suspected security incidents or suspicious activity
Responsibilities
- Master product offerings and value propositions for SMB partners
- Build relationships with key partners and serve as their primary day-to-day contact
- Manage the application pipeline, prioritize high-potential leads, coordinate with partners, and fund deals
- Address daily inquiries from ISO, broker, and lender partners by email and phone
- Educate partners on the technology stack and digital borrower application process
- Provide program and product feedback to improve the SMB go-to-market approach
- Ensure compliance with regulatory requirements and company policies across ISO and funder activities
- Support pipeline development and partner onboarding
- Establish and track internal and external performance indicators
- Optimize partner performance through creative testing, payout optimization, and performance analysis
- Contribute to partnership strategy and market expansion initiatives
- Follow security policies and data-handling procedures
- Complete mandatory security awareness training
- Report suspected security incidents or suspicious activity to the Security team
Benefits
- Medical, dental, and vision coverage with 100% employer-paid premiums for employees and dependents on select plans
- HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
- Employer-paid life and disability insurance
- 11 observed holidays and PTO
- Up to 12 weeks of paid family leave
- Continuing education reimbursement