Partner Solutions Associate

Skills

About the Role

You will support Know Your Business (KYB) processes, reviewing and verifying corporate documents to ensure compliance with internal standards and regulatory requirements. You will build and maintain strong working relationships with integrated partners to drive mutual growth. You'll help plan and implement strategies based on partner feedback, improving both operational processes and product experience. You'll collaborate closely with internal teams to deliver timely resolutions and data-driven recommendations for partner-related concerns, while also handling daily customer concerns with professionalism and empathy. You may also take on ad-hoc projects to support broader strategic and operational goals.

Requirements

• Educational background in business administration, management, finance, entrepreneurship, operations, or relevant work experience
• Experience in Business Development and Account Management is a must
• Preferably have experience in customer service and BPO; exposure to financial services/institutions and financial technology industries is highly desirable
• Experience in B2B support and industry is a plus
• Strong analytical and critical thinking skills even under pressure
• Knowledge of Google Suite programs
• Strong verbal and written communication skills in both English and Filipino
• Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment
• Ability to solve problems in a high-volume environment
• Keen to details and able to work with minimal to no supervision
• Track record for getting things done - drive, ownership, and execution
• Amenable to shifting schedules, including graveyard and weekend shifts

Responsibilities

• Support Know Your Business (KYB) processes, including review and verification of corporate documents to ensure compliance with internal standards and regulatory requirements
• Maintain and develop effective working relationships with integrated partners to ensure mutual growth and success
• Help plan and implement strategies based on partner feedback to improve overall experience, ranging from operational processes to product enhancements
• Work closely with internal teams to provide timely resolutions and data-driven recommendations for partner-related concerns
• Handle daily customer concerns with professionalism, empathy, and clear communication to promote satisfaction and long-term retention
• Perform other related duties and tasks as may be required from time to time in support of team and company goals
• Take on ad-hoc projects as assigned to support strategic and operational initiatives