Account Manager - Part Time FTC
Ramp Network is a crypto on/off-ramp platform that lets everyday users buy, sell, and swap cryptocurrency securely with a single KYC verification, unlocking access to hundreds of web3 wallets and products worldwide.
Funding
Projects
About Ramp Network
Ramp Network provides a beginner-friendly way for everyday users to buy, sell, and swap crypto without needing to use a traditional exchange. A single verification unlocks the ability to buy crypto directly into hundreds of self-custodial wallets such as MetaMask, Trust Wallet, Ledger, and Worldcoin, supporting over 100 crypto assets and 40+ traditional currencies with flexible payment methods including Apple Pay and PIX. The company is registered with FinCEN (US), the FCA (UK), and the CBI (Ireland), and recently received EU-wide MiCAR authorisation, reflecting its focus on regulatory compliance across 150+ countries. With over 6-8 years in the market and 8 million customers worldwide, Ramp Network processes hundreds of millions of dollars annually and serves everyday consumers as well as wallet providers, web3 platforms, and crypto projects seeking onboarding and swap infrastructure.
Skills
About the Role
You'll join the Commercial team on a part-time, fixed-term basis (1 day/8 hours per week for 3 months), providing dedicated support to a portfolio of strategic partners. You'll act as a trusted point of contact, working closely with Partnerships, Product, Marketing, Legal and Compliance teams to maintain relationships, identify growth opportunities, and support the successful delivery of commercial initiatives. Given the short-term, part-time nature of the role, you'll primarily focus on maintaining existing partner relationships, supporting key commercial priorities, and ensuring continuity across the account portfolio during the contract period.
Requirements
- At least 3 years' experience in Account Management, Customer Success, Business Development or a similar client-facing commercial role
- Experience working within fintech, crypto, financial services or technology (payments experience is advantageous)
- Excellent relationship management and communication skills
- Strong commercial awareness with the ability to identify growth opportunities
- A proactive, organised and self-sufficient approach to managing priorities
- The ability to collaborate effectively with cross-functional teams
- Strong problem-solving skills and a customer-first mindset
- Experience working within a fast-paced, scaling business is desirable
Responsibilities
- Manage relationships with key partner accounts and act as a trusted commercial contact
- Identify opportunities to increase partner value through account growth, product adoption and joint commercial initiatives
- Support partner onboarding and ensure a smooth transition into the platform and services
- Monitor partner performance, identify trends and recommend improvements to maximise engagement and commercial outcomes
- Work collaboratively with internal stakeholders to resolve partner queries and remove blockers
- Support contract renewals, commercial discussions and account planning where required
- Provide regular updates on account health, risks and opportunities
- Deliver an outstanding partner experience through proactive communication and relationship management
Benefits
- Flexible working arrangements