Operations Support Analyst
Coinflow provides global payment acceptance, instant blockchain settlement, and real-time payouts for online businesses.
Funding history
Projects
About Coinflow
Coinflow is a payments company that connects traditional payment methods such as cards and bank transfers with stablecoin settlement on public blockchains. Its APIs and low-code widgets let merchants accept payments, settle funds instantly in USDC, issue real-time payouts, and manage chargeback protection and marketplace split payments across more than 130 countries.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage strategic merchant deals from initial conversation through launch, coordinate referral-partner onboarding, create workflows and documentation, improve CRM processes, maintain accurate data, track pipeline and onboarding status, and surface risks and bottlenecks to leadership.
Requirements
- 2–4 years of experience in fintech, operations, sales, customer success, or a startup environment
- Strong communication skills for customer relationships
- Exceptional organizational skills
- Process-first mindset
- Ability to define processes where none exist
- Curiosity and resourcefulness
- Ability to manage competing priorities across departments
- Prior client relationship or sales experience is preferred
- Experience with Google Apps Script, Make, Zapier, Salesforce, or Attio is preferred
- Experience with agent-based workflows is preferred
Responsibilities
- Manage the end-to-end deal lifecycle for strategic merchants
- Manage referral-partner relationships
- Guide merchants through successful go-live
- Respond to referral partners' ad-hoc requests
- Operationalize new partners and merchant onboarding
- Translate partnership agreements into onboarding workflows
- Create onboarding processes and documentation
- Drive process improvements and CRM enhancements
- Maintain CRM integrity
- Track deal pipeline and onboarding status
- Surface risks, bottlenecks, and stalled deals to leadership
Benefits
- Equity grant
- Health and wellness benefits
- 401(k) savings plan
- Flexible time off