Customer Experience Operations Improvement and AI Adoption Specialist
Japanese fintech company operating the PayPay mobile payments service.
About PayPay Corporation
PayPay Corporation develops and provides electronic payment services, including the PayPay mobile payment platform. It was founded on June 15, 2018, is headquartered in Tokyo, Japan, and currently operates an active financial-services platform integrating payments with card, banking, securities, and insurance offerings.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will work primarily at the Hakata customer-support center while also using remote work. You will understand support operations, analyze performance data, identify operational issues, develop solutions, design AI-enabled workflows and business requirements, define KPIs, measure outcomes, implement improvement measures, and coordinate with internal stakeholders.
Requirements
- Experience analyzing operational results, identifying and solving issues, and planning operations improvements
- Experience leading operational planning or business transformation projects
- Experience driving AI adoption or automation projects
- Ability to attend or travel to Hakata, Kokura, Sapporo, and Yotsuya customer-support locations
Responsibilities
- Analyze operational data and identify operational issues
- Develop solutions for operational issues
- Design new workflows and define business requirements using AI and automation
- Design KPIs, visualize operations, measure outcomes, and implement improvement measures
- Coordinate with internal stakeholders and prepare reports
Benefits
- Hybrid work arrangement
- Employee cafeteria
- Super-flexible working hours with no core time
- Annual paid leave starting at 14 days
- Personal paid leave
- Social insurance
- Defined contribution pension plan