Officer Telemarketing Personal Loan Sales Cards and Unsecured Loans Consumer Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will promote personal loan products by telephone, provide financial guidance to cardholders, report customer feedback to your supervisor, and handle personal loan questions. You will use computer tools, follow operating procedures, and comply with company regulations.
Requirements
- Basic telephone handling skills
- Clear articulation
- Strong learning ability
- Ability to handle performance pressure
- Telephone experience is preferred
- Computer skills including Excel Outlook and Word
Responsibilities
- Promote personal loan products by telephone
- Provide financial consulting to customers
- Report customer status and suggestions to the supervisor
- Handle customer problems related to personal loans
- Use computer systems and follow operating procedures
- Comply with company regulations