Officer Branch Operations and Services Head
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead daily branch operations and service delivery across the distribution network. You will improve processes and digital adoption, enforce risk and compliance controls, manage and develop service teams, implement strategic initiatives, and monitor operational and service KPIs to take corrective action.
Requirements
- Leadership experience in branch operations, customer service, or retail banking distribution within financial services.
- Understanding of banking operations, regulatory compliance, risk management frameworks, and audit procedures.
- Ability to lead, motivate, and develop teams.
- Interpersonal and stakeholder management skills.
- Analytical, problem-solving, and decision-making capabilities.
- Commitment to digital innovation and customer-centricity.
Responsibilities
- Lead daily branch operations and service delivery across the distribution network.
- Drive operational excellence, process optimization, and digital adoption.
- Establish and enforce risk management, internal controls, and compliance standards.
- Manage, mentor, and develop branch service teams.
- Collaborate with stakeholders to implement strategic initiatives, product launches, and service enhancements.
- Monitor service-quality, operational-efficiency, and audit KPIs and implement corrective actions.
