Mid-Market Outcomes Architect
Notion is an AI workspace for capturing team knowledge, finding answers, and automating work with agents.
Funding history
About Notion
Notion Labs, Inc. operates a collaborative workspace that combines documents, knowledge management, databases, projects, search, and AI-enabled automation. Its developer platform provides an API for connecting workspaces to external tools and automating workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will help named customers turn AI ambitions into working Notion systems. You will drive workflow adoption, value delivery, renewals, and expansion; develop mutual success plans; guide solution design; demonstrate ROI to executives; and coordinate services for complex implementations.
Requirements
- 5+ years of experience driving customer adoption, value realization, renewals, or expansion in B2B software
- Customer-facing discovery skills
- Ability to understand business problems, map workflows, and create implementation plans
- Technical fluency in co-designing, configuring, and troubleshooting Notion workspaces and workflows
- Commercial awareness of renewal risk, expansion potential, and account strategy
- Ability to connect adoption patterns to measurable commercial outcomes
- Program and stakeholder management skills
- AI fluency and experience building with new tools
- Native-level Japanese
- Business-level English
Responsibilities
- Drive workflow adoption and value realization for named accounts
- Contribute to net revenue retention through renewals, expansion pipeline, and proactive adoption
- Partner with Solutions Consultants on expansion and renewal strategy
- Own opportunities for flat and at-risk renewals
- Define and maintain mutual success plans
- Demonstrate ROI to executive stakeholders through business reviews
- Facilitate use-case consultations and identify workflow opportunities
- Engage Services for complex or technical implementations
- Learn the product and AI ecosystem to help customers build durable systems
- Build and deliver Outcomes Architect programs