Mid-Market Customer Success Manager
Elliptic helps businesses detect and prevent financial crime in crypto through blockchain analytics and compliance solutions.
Funding history
Investors
About Elliptic
Elliptic provides blockchain analytics tools for financial institutions, crypto businesses, and regulators to manage risk and investigate crime. Their platform enables real-time wallet screening, transaction monitoring, and cross-chain investigations to ensure regulatory compliance and prevent financial crime.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Drive the success of strategic mid-market customers across the Americas by serving as a trusted advisor, leading retention and expansion efforts, managing renewals, and demonstrating measurable value from Elliptic's cryptocurrency compliance solutions.
Requirements
- Experience in Customer Success, Account Management, or Renewals within a B2B SaaS environment.
- Strong retention and renewal strategy experience, including accurate pipeline forecasting and churn mitigation.
- Ability to identify and drive expansion opportunities tied to measurable business outcomes.
- Technical and product fluency with the ability to translate capabilities into customer value.
- Experience conducting strategic business reviews and executive-level presentations.
- Ability to use customer data, health scores, and analytics to identify trends and opportunities.
- Excellent organization and ability to manage multiple projects, renewals, and stakeholder relationships.
- Commercial mindset with negotiation experience.
- Experience working collaboratively in a global, cross-functional environment.
- Spanish language skills are a bonus.
- Knowledge of AML in crypto or financial services is a bonus.
- Familiarity with blockchain, Web3, or digital assets is a bonus.
Responsibilities
- Own the health, retention, and expansion pipeline across a mid-market customer portfolio.
- Build relationships with operational and executive stakeholders as the strategic point of contact.
- Develop structured account plans with goals, success metrics, and long-term strategies.
- Monitor usage and customer health trends to mitigate churn and improve adoption.
- Lead renewal cycles, forecast risk, and negotiate commercial terms.
- Identify expansion opportunities and partner with Product to position additional solutions.
- Run strategic business reviews that demonstrate ROI and strengthen executive alignment.
- Collaborate with Sales, Product, Solutions, and Marketing to share customer insights and influence roadmap decisions.
- Contribute to global customer success strategy and scalable mid-market processes.
Benefits
- Hybrid working with the option to work from almost anywhere for up to 90 days per year.
- $650 remote work budget for home office setup.
- $1,000 annual Learning & Development budget.
- 25 days of annual leave plus US Public Holidays.
- Birthday leave.
- 16 weeks of fully paid parental leave.
- Comprehensive medical, dental, and vision coverage.
- 401k with company match.
- Mental health support through Spill.
