Manager Customer Success Cyber

6 days agoLeadSalary: 265K - 320KBoston, MA; San Francisco, CA | New York City, NY; Seattle, WA; Washington, DC Hybrid Customer Support Jobs by Anthropic

Anthropic

AI safety and research company building reliable, interpretable, and steerable AI systems, including the Claude product family and developer platform.

Series F+Recently fundedCompany intelligence

San Francisco, United States

Funding history

Series H ($65B)Series G ($30B)Series F ($13B)

Investors

Nvidia Baillie Gifford Jane Street Lightspeed Venture Partners gic

About Anthropic

Anthropic PBC develops frontier AI systems and deploys them through Claude products and the Claude Platform, with a stated focus on safety, interpretability, and steerability.

View jobs by Anthropic

Skills

Account Management Adoption Ai/Ml Api Cloud Security Customer Satisfaction Customer Success Cybersecurity Data Security Detection Expansion Identity Response Retention Roi Saas Security Operations

Candidate Availability

Hybrid · United States · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will manage and coach Customer Success Managers supporting cybersecurity accounts. You will provide cybersecurity expertise in customer engagements, drive adoption and expansion metrics, manage portfolio planning and renewal risk, lead escalations, align with Sales, and develop customer advocacy programs.

Requirements

7+ years of customer success, account management, or customer-facing experience
2+ years of front-line management experience
Customer success management
SaaS
API
AI/ML
Cybersecurity
Security operations
Detection and response
Identity
Cloud security
Data security
Enterprise portfolio management
Consumption-based business model
Seat-based business model
Customer adoption
Expansion
Value realization
ROI
KPI
Retention
Customer satisfaction

Responsibilities

Manage and develop Customer Success Managers supporting cybersecurity accounts
Coach Customer Success Managers on adoption, change management, value realization, and expansion
Provide cybersecurity expertise to customers and Customer Success Managers
Drive accountability for expansion, customer health, retention, and customer satisfaction metrics
Lead strategic customer engagements and escalations
Build customer success frameworks, QBR templates, and expansion playbooks
Identify expansion opportunities with Sales
Own portfolio planning, forecasting, renewal-risk mitigation, and expansion pipeline development
Develop customer advocacy programs and reference architectures

Benefits

Visa sponsorship
Optional equity donation matching
Generous vacation
Parental leave
Flexible working hours