Manager Customer Activation Mid-Market
Ramp is an AI-powered financial operations platform for businesses, combining corporate cards, expense management, bill payments, accounting automation, procurement, travel, treasury, and related finance workflows.
About Ramp
Ramp is a privately held New York financial-services company founded in 2019. Its platform combines corporate cards, spend and expense management, bill payments, accounting automation, procurement, travel, treasury, and other financial-operations services. Ramp reports serving more than 70,000 companies.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage and coach a team of customer success managers responsible for customer activation. You will standardize implementation practices, improve onboarding processes, monitor team performance, use AI tools and Salesforce dashboards, forecast results, and represent customer success across functions.
Requirements
- 5+ years of implementation, customer success, or account management experience
- 3+ years of experience building and leading implementation or customer success teams
- Experience in fast-paced GTM environments
- Experience coaching multi-product adoption, cross-sell, and upsell
- Experience optimizing systems and processes
- Understanding of AP/AR, spend controls, and month-end close
- Proficiency with Salesforce, Looker, Excel, and data analytics
- Knowledge of AI applications for customer success workflows
Responsibilities
- Manage customer success managers and customer activation
- Oversee onboarding, product activation, quota performance, and CSAT
- Refine implementation playbooks and optimize processes
- Coach direct reports through mentoring, feedback, and enablement
- Represent customer needs and support retention and expansion
- Use AI tools and Salesforce dashboards to monitor team and customer performance
- Report performance and forecasts to senior leadership
- Represent Customer Success with cross-functional leaders
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental, and vision insurance
- One Medical annual membership
- 401(k) employer match
- Fertility HRA
- Paid parental leave
- Pet insurance
- In-office meals and refreshments
- Relocation expense coverage to New York City or San Francisco