Enterprise Customer Success Manager APAC
HarveyVisit Harvey website
Harvey is an AI platform for legal and professional-services organizations.
Series F+Recently funded
Distributed
About Harvey
Harvey provides agents and collaborative tools for legal work, including legal research, document analysis, secure workspaces, contract intelligence, and organization-level analytics.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the post-sales experience for enterprise accounts in India, from onboarding through renewal and expansion. You will lead implementations, build success plans using usage and health data, deliver training and executive reviews, and partner with Sales, Product, and Legal Engineering on customer feedback and regional playbooks.
Requirements
- 5+ years of customer success, account management, or strategic consulting experience in enterprise SaaS or technology
- Experience managing complex enterprise accounts with multiple stakeholders, including C-suite and senior legal leaders
- Analytical experience using customer health data, product usage metrics, and business KPIs
- Communication and executive-influence skills
- Based in India and able to travel across India
- Authorization to work in India
Responsibilities
- Own strategic account management for enterprise clients across India
- Lead onboarding and implementation for enterprise deployments
- Build and execute success plans using product usage data, health scores, and business objectives
- Conduct training sessions, executive business reviews, and strategic workshops
- Partner with Sales, Product, and Legal Engineering on customer feedback and account goals
- Develop scalable APAC customer-success playbooks and processes