Manager Account Management
Adyen is a financial technology company providing a unified platform for payments, data, and financial products. It serves global enterprises, retailers, platforms, marketplaces, and other high-growth businesses.
Projects
About Adyen
Adyen provides payment processing and financial technology services through a single platform. Its offerings include online and in-person payments, payment methods, risk management, authentication, revenue optimization, issuing, payouts, liquidity management, embedded accounts, and capital. Adyen typically serves global enterprises, retailers, SaaS platforms, marketplaces, and other high-growth businesses.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You lead, mentor, and coach account managers responsible for strategic merchant relationships and payments revenue. You provide coaching, support negotiations and escalations, hire and retain talent, monitor commercial objectives, report performance, collaborate on merchant needs, drive operational initiatives, and manage key merchants.
Requirements
- 10+ years of experience in account management, sales, consulting, or a related field
- 3+ years of team management experience
- Enterprise merchant or customer experience
- Bachelor's degree
- Full professional proficiency in English
- Negotiation
- Leadership
- Interpersonal skills
- Project management
- Payments experience
Responsibilities
- Motivate team members
- Identify training needs
- Coach account managers on strategic account planning
- Coach account managers on contract negotiations
- Coach account managers on product roadmap discussions
- Coach account managers on executive engagement
- Build C-level relationships
- Support merchant escalation calls and critical negotiations
- Hire, develop, and retain diverse talent
- Define and monitor commercial OKRs
- Report performance and metrics at executive level
- Communicate merchant needs and feedback to headquarters
- Drive automation and commercial tool initiatives
- Manage key merchants