Majors Customer Success Manager
HarveyVisit Harvey website
Harvey is an AI platform for legal and professional-services organizations.
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About Harvey
Harvey provides agents and collaborative tools for legal work, including legal research, document analysis, secure workspaces, contract intelligence, and organization-level analytics.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as the primary contact for major customers, lead implementation into daily workflows, and monitor account health. You will enable users, facilitate stakeholder engagement, relay customer insights to Product, and drive adoption, retention, and long-term value. This role requires up to 25% travel.
Requirements
- Background in management consulting or technology advisory at a top-tier consulting firm, or strategic customer success or account management experience in Enterprise SaaS or legal environments
- Change-management and large-scale technology-adoption experience
- Communication and strategic-planning skills
- Ability to influence stakeholders, including executives
- Prioritization skills for competing tasks and demanding customers
Responsibilities
- Serve as the primary customer contact using a consultative approach
- Lead implementation into customer workflows
- Monitor account health and address risks early
- Drive initiatives that support customer success and retention
- Train and enable end users to adopt the product
- Engage stakeholders and facilitate executive engagement
- Relay customer insights and collaborate with Product on improvements
- Travel up to 25% of the time
Benefits
- Equity