Key Account Manager
Marqeta is a card-issuing and payment-processing technology company. Its platform helps fintechs, financial institutions, and technology companies build and manage debit, credit, prepaid, and virtual card programs.
Funding history
About Marqeta, Inc.
Marqeta provides a modern, API-driven card issuing platform for embedded payment and financial-service experiences. It offers card issuing and processing, virtual cards, Just-in-Time funding, dynamic spend controls, PCI-compliant widgets, fraud and risk tools, tokenization, data insights, and program management. Its customers use the platform for consumer and commercial payments, digital banking, credit, supplier payments, expense management, and commercial banking solutions.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage a strategic customer portfolio, develop growth and retention strategies with account executives, and identify upsell and cross-sell opportunities. You will deliver customer updates and executive materials, analyze customer trends, coordinate initiatives across functions, and improve business processes.
Requirements
- Minimum 12 years of related experience with a bachelor's degree
- Account management
- Customer operations
- Payment industry knowledge
- Excel and Google Sheets, including pivot tables, VLOOKUPs, IF statements, and SUMIFs
- Presentation development
- Data analysis
Responsibilities
- Manage a customer portfolio
- Collaborate with account executive partners on customer growth and retention strategy
- Ensure customer partnerships and programs run smoothly
- Act as a trusted customer leader in the payments landscape
- Create monthly customer updates, metrics, and content for revenue and go-to-market stakeholders
- Identify business and process improvement opportunities
- Develop QBRs, executive briefing decks, process outlines, and other presentation materials
- Analyze macro, business, technology, and pipeline trends for key customers
Benefits
- Multiple health insurance options
- Flexible time off
- Retirement savings program with company contribution and after-tax contributions
- Equity in a publicly traded company
- Employee Stock Purchase Program
- Family-forming benefits
- Fertility support
- Up to 20 weeks of parental leave
- Free therapy sessions
- Financial coaching
- Professional coaching
- Legal advice
- Monthly remote-work stipend
- Annual development stipend
